Administrative staff play a vital role in shaping the first impressions, daily experiences, and overall culture of a school. Their interactions with parents, learners, staff, and external stakeholders directly influence trust, communication, and the school’s professional image.

This professional development workshop is designed to strengthen interpersonal, communication, and customer service skills among school administrative and support staff. Participants will explore practical strategies for effective communication, managing difficult interactions, maintaining professionalism, and delivering consistent, high-quality service in busy school environments.

Through interactive activities and real-life school scenarios, this session equips administrative staff with the confidence and skills to contribute positively to a welcoming, respectful, and efficient school environment.