The Leadership Role of Administrative Professionals

• Your leadership style
• Factors that influence leadership in the organization and in the office
• Ways in which you can influence your team
• Leadership Models – situational leadership; transformational leadership; and results-based leadership
• Why networking is critical to your success

• Why are effective communication skills important?
• What is communication?
• The communication process
• Barriers to effective communication
• Body language
• Skills for effective communication, persuasion and influence
• Listening: the key to communication success
• Feedback
• Assertion
• Building relations and trust
• Developing rapport with colleagues and customers

• Overview of the Batho Pele (People First) philosophy and its relevance in education.
• The 8 Batho Pele principles explained with practical school-based examples.
• How to apply the principles when interacting with parents, learners, and colleagues.
• Enhancing service delivery in administrative roles using Batho Pele as a guide.
• Creating a personal action plan to integrate Batho Pele into daily admin tasks.

• Dealing with time wasters/Handling interruptions
• Goal setting
• Priority management
• Becoming a Quadrant II time manager
• Dealing with time wasters
• Maximize and manage meetings
• Delegate for maximum effect

• Stress management
• Work-life balance

• What is conflict?
• Finding an appropriate conflict management style
• Mapping and defining conflict
• Appropriate assertiveness & empathy
• Dealing with anger in yourself and others
• Pathways to influence
• Appropriate negotiation techniques

Where to from here? An opportunity to consolidate your learning and make concrete plans for your future success as an Office Administrator.